Bidz.com - Poor Jewellery & Terrible Customer Service - Read This Before Buying From Them

[aj7877 0]

On 7th July, 2008 I bought a yellow gold and sapphire ring from bidz.com. Over the last 12-15 months I have spent over $12,000 with bidz.

 

After I resold this ring, my customer returned it to me after 2 weeks. The setting had broken & the gem had fallen out. There were no signs of mistreatment. And, this wasn't the first time I've had bidz items returned to me because they had fallen apart in a similar manor. In fact, this has happened at least 8 times.

 

I asked for a refund or the ring to be repaired, bidz refused because it was outside their 14 day return period. I then replied to their response and received no response. I sent another 2 emails & still received no response. They obviously decided it's easier to ignore me.

 

I then wrote them a letter and sent it to them. I received a phone call 2-3 weeks after sending the letter. Again, the refund was refused. I even explained that I would no longer buy from them again and still they were happy not to refund my $27!

 

Now I have forwarded the matter to the Californian ATTORNEY GENERAL. I will post again with a response.

 

Bidz jewellery is bad quality & bidz have terrible customer service. They don't seem to care if their customers are unhappy. They're just happy to keep selling their crap jewellery with their over -priced recommended retail prices, which are a scam.

 

My advice is to avoid bidz like the plague. Unless of cause you like poor quality jewellery that falls apart and no option of repair, replacement or refund.

[SATURNMAN1994 0]

I will never purchase anything from them again.. I bought a mens diamond ring from them. I opened the package up and the ring was completely scratched up and damange. Bidz.com told me that they do not know if they can issue me a refund because of it being damaged. and if they do they will have to take 18 percent to restock.

It was shappy murchandise and they are going to charge me to send it back that is bull

 

On 7th July, 2008 I bought a yellow gold and sapphire ring from bidz.com. Over the last 12-15 months I have spent over $12,000 with bidz.

 

After I resold this ring, my customer returned it to me after 2 weeks. The setting had broken & the gem had fallen out. There were no signs of mistreatment. And, this wasn't the first time I've had bidz items returned to me because they had fallen apart in a similar manor. In fact, this has happened at least 8 times.

 

I asked for a refund or the ring to be repaired, bidz refused because it was outside their 14 day return period. I then replied to their response and received no response. I sent another 2 emails & still received no response. They obviously decided it's easier to ignore me.

 

I then wrote them a letter and sent it to them. I received a phone call 2-3 weeks after sending the letter. Again, the refund was refused. I even explained that I would no longer buy from them again and still they were happy not to refund my $27!

 

Now I have forwarded the matter to the Californian ATTORNEY GENERAL. I will post again with a response.

 

Bidz jewellery is bad quality & bidz have terrible customer service. They don't seem to care if their customers are unhappy. They're just happy to keep selling their crap jewellery with their over -priced recommended retail prices, which are a scam.

 

My advice is to avoid bidz like the plague. Unless of cause you like poor quality jewellery that falls apart and no option of repair, replacement or refund.

[J'taimeCartier 1]

I've said it time and again.... a face-to-face, personal relationship with a local jeweler is worth far more than any piece of paper from any online website. Less frustrating too. I cannot believe people actually are buying jewelry with thousands (or even more) of their hard earned money on something sight unseen - a photo is not seeing, my friend.

 

Would you buy an automobile this way (okay, some Pollyannas do I suppose). Or choose a wife on-line (hmmmm, no comment?)

 

Get real. You need to inspect your merchandize BEFORE you pay for it. End of discussion.

 

Terry

AJP (GIA)

Edited December 23, 2008 by J'taimeCartier

[Bidz 0]

Dear customer,

 

Thank you for taking the time to provide feedback about your purchase and we offer our sincere apologies that you were unsatisfied with your experience. We assure you that we treat all customer feedback seriously. As a result of feedback like yours, we have made some changes that will allow our customers like you to return merchandise quickly. As a customer of ours you should feel confident in knowing that all of our items are backed by our 100% money back guarantee. If at any time you receive an item that is not as described you may return the item for a refund in full. Also, we have recently done away with our restocking fee. You can now return an item, for whatever reason it may be and receive a refund in full. This includes services and shipping. We are sorry that it took some trial and error and that you feel you were mistreated. Fortunately by submitting this comment, you have helped us make a change for the better. We sincerely thank you for your input and would like to hear from you regarding this post or any other concerns at improvements@bidz.com.

 

 

 

On 7th July, 2008 I bought a yellow gold and sapphire ring from bidz.com. Over the last 12-15 months I have spent over $12,000 with bidz.

 

After I resold this ring, my customer returned it to me after 2 weeks. The setting had broken & the gem had fallen out. There were no signs of mistreatment. And, this wasn't the first time I've had bidz items returned to me because they had fallen apart in a similar manor. In fact, this has happened at least 8 times.

 

I asked for a refund or the ring to be repaired, bidz refused because it was outside their 14 day return period. I then replied to their response and received no response. I sent another 2 emails & still received no response. They obviously decided it's easier to ignore me.

 

I then wrote them a letter and sent it to them. I received a phone call 2-3 weeks after sending the letter. Again, the refund was refused. I even explained that I would no longer buy from them again and still they were happy not to refund my $27!

 

Now I have forwarded the matter to the Californian ATTORNEY GENERAL. I will post again with a response.

 

Bidz jewellery is bad quality & bidz have terrible customer service. They don't seem to care if their customers are unhappy. They're just happy to keep selling their crap jewellery with their over -priced recommended retail prices, which are a scam.

 

My advice is to avoid bidz like the plague. Unless of cause you like poor quality jewellery that falls apart and no option of repair, replacement or refund.

[Bidz 0]

Dear Customer,

 

Thank you very much for your feedback. We greatly appreciate your input as it allows us make changes accordingly to make our site and services easier for our users. If you have additional feedback you would like to provide us with, please contact our customer service team. We are more than please to forward your feedback to our management team for review.

 

Additionally, Bidz.com has undergone various changes, some even being changes of policies. As a customer of ours you should feel confident in knowing that all of our items are backed by our 100%money back guarantee. If at any time you receive an item that is not as described you may return the item for a refund in full. Also, we have recently done away with our restocking fee. You can now return an item, for whatever reason it may be and receive a refund in full. This includes services and shipping.

 

We hope this information is of use to you. If you have any questions or concerns, please do not hesitate in contacting us. Our customer service team is available to assist you, 24 hours a day 7 days a week.

 

 

 

I will never purchase anything from them again.. I bought a mens diamond ring from them. I opened the package up and the ring was completely scratched up and damange. Bidz.com told me that they do not know if they can issue me a refund because of it being damaged. and if they do they will have to take 18 percent to restock.

It was shappy murchandise and they are going to charge me to send it back that is bull

 

On 7th July, 2008 I bought a yellow gold and sapphire ring from bidz.com. Over the last 12-15 months I have spent over $12,000 with bidz.

 

After I resold this ring, my customer returned it to me after 2 weeks. The setting had broken & the gem had fallen out. There were no signs of mistreatment. And, this wasn't the first time I've had bidz items returned to me because they had fallen apart in a similar manor. In fact, this has happened at least 8 times.

 

I asked for a refund or the ring to be repaired, bidz refused because it was outside their 14 day return period. I then replied to their response and received no response. I sent another 2 emails & still received no response. They obviously decided it's easier to ignore me.

 

I then wrote them a letter and sent it to them. I received a phone call 2-3 weeks after sending the letter. Again, the refund was refused. I even explained that I would no longer buy from them again and still they were happy not to refund my $27!

 

Now I have forwarded the matter to the Californian ATTORNEY GENERAL. I will post again with a response.

 

Bidz jewellery is bad quality & bidz have terrible customer service. They don't seem to care if their customers are unhappy. They're just happy to keep selling their crap jewellery with their over -priced recommended retail prices, which are a scam.

 

My advice is to avoid bidz like the plague. Unless of cause you like poor quality jewellery that falls apart and no option of repair, replacement or refund.

[LaurieH 12]

Dear Bidz,

 

As a moderator, I'm not entirely sure what to do with your post. You are replying to posts from nearly 3 years ago. While I applaud your apparent efforts to improve your customer service, the fact that it's taken numerous comments like this, presumably in numerous forums and three years to make these changes, I think people who come here to find information and feedback from customers will still be wary of your company.

 

If there are others with more recent experiences with your company, I hope they will come out of the woodwork--good or bad--and let others know how things went for them. I must say, though, that since you are apparently JUST discovering these posts and replying as if this forum were the customer...mmm...gotta say, I'm personally not impressed. And considering the original poster and others are likely long since gone, there's no way to know if they ever got their satisfaction.

 

Best of luck anyway.

[Bidz 0]

Hi Laurie H,

 

 

Thank you for giving us some feedback regarding our posts.

 

We have begun replying to all online comments in an effort to make our company more visible online, encourage customers to contact us directly and introduce many new, improved policies.In many cases, older complaints have been resolved between us and our customer through email. Despite the outcome, we realized it’s important to still reach out and educate other consumers who may be browsing your forum. If anyone has a similar situation or concern, we want them to know we are here for them. That may explain the sudden responses to all complaints we can find online.

 

We want to let customers know how they can reach us and how policies may have changed from the time the comment was originally posted. We also hope to let customers know that we want their first complaint or concern sent directly to us (and not only to a message board) so that we can make it a priority to work with them to resolve the issue.

 

 

 

 

Dear Bidz,

 

As a moderator, I'm not entirely sure what to do with your post. You are replying to posts from nearly 3 years ago. While I applaud your apparent efforts to improve your customer service, the fact that it's taken numerous comments like this, presumably in numerous forums and three years to make these changes, I think people who come here to find information and feedback from customers will still be wary of your company.

 

If there are others with more recent experiences with your company, I hope they will come out of the woodwork--good or bad--and let others know how things went for them. I must say, though, that since you are apparently JUST discovering these posts and replying as if this forum were the customer...mmm...gotta say, I'm personally not impressed. And considering the original poster and others are likely long since gone, there's no way to know if they ever got their satisfaction.

 

Best of luck anyway.

[hermann 16]

I applaud Bidz for stepping up.

 

Better late than never, IMHO. Besides, it's entirely likely Bidz didn't even know these threads existed, even though they were posted 3+ years ago.

 

No business is perfect. There's no way every single sale to every single customer will be 100% perfect.

Acknowledging and apologizing for mistakes, proactively making changes to business processes/policies to improve customer satisfaction, and then openly explaining the changes in a transparent and open manner is exactly the right way to respond.

[LaurieH 12]

True. And I appreciate their reply to my comments. It was just the fact that the posts were addressed as if they were to the original posters (from 3 years ago) that was a little off-putting. Struck me as more mechanical than customer service-y. But, as I said, the thoughtful response WAS appreciated and I hope that they have improved things and continue to do so. I guess any future commentary from customers--good, bad or otherwise--will let us know for sure

[alvina 0]

i will not buy anything from them.... thanks

[Bidz 0]

i will not buy anything from them.... thanks

 

Dear Customer,

we would like to hear from you if there is a particular reason why. Please share your concern at improvements@bidz.com and we will be pleased to assist you with any issue you might have.

[davidelevi 608]

I have a strange feeling of deja vu...

[andreea 0]

Hello I bought some jewellery from Bidz and I tried to contact them more then 10 times in last 2 months with no success. All my messages was received, I also got at some  point some promises that they will solve my matter but the problem is still unsolved and I did not receive anything from them in long time. I was keep contact them on email with no reply. They did not have a phone for customers to contact them so the only way to contact them is by email and they do not reply to it anyway. I raise a dispute with my credit card provider to recover my $2,000 for some orders. I was suppose to have a 30% discount as I bought through that promotion. I had the promise that all will be sorted, but instead of that they charge my credit card again. Does anybody know a phone number where I can contact them? also is this company have any financial problems? as recently they have the website under construction and is very concerning. I think people should be concern as they might not receive the orders or money back. The BIDZ promise and 100% guarantee is nothing nobody should sleep on those promises especially if you have a look of their bad customers service and poor quality products. Please is anybody knows a phone number and if the company is going under please let us know, If I find anything I will post it here. Thanks Andreea

  

[jginnane 12]

... I raise a dispute with my credit card provider to recover my $2,000 for some orders. I was suppose to have a 30% discount as I bought through that promotion. I had the promise that all will be sorted, but instead of that they charge my credit card again. Does anybody know a phone number ...

 

Your credit card company can certainly reach them.  You have the 800-number for your credit card company on the back of your card.  Use it!   Then, document everything in detail in a letter to send to the credit card fraud investigation division.

[davidelevi 608]

I may be wrong, John, but I suspect spam/trolling... when someone complaining doesn't bother to follow up a thread. Unless there is a way of following this up through Facebook or other social media without actually subscribing to the thread?

[jginnane 12]

I may be wrong, John, but I suspect spam/trolling... when someone complaining doesn't bother to follow up a thread. Unless there is a way of following this up through Facebook or other social media without actually subscribing to the thread?

 

Probably.  I was operating on the ASSumption this might be someone so young, so naive, so blissfully ignorant of the world ...

 

We've had a few of these double-digit IQ posts here the last couple weeks, and I have no idea what they hope to accomplish (except generating negative reaction toward themselves and whatever they tout).  Some boards withhold public posting privileges for the first 30 days after registering.  (Hope it doesn't ever come to that, because the people who genuinely need help here are often in a time crunch.)

[davidelevi 608]

We've had a few of these double-digit IQ posts here the last couple weeks

That's because you've been around only a few weeks... and it's been a quiet period.

 

The real problem (so to speak) is that DR ranks pretty well on searches, and exposure here can reflect relatively quickly on a business's reputation - so people with an axe to grind try it on and hope that it sticks. Obvious spam gets removed quickly, but there is half a chance that something like the post we are discussing is actually genuine, if hopelessly naive.

 

On restriction, I'm not sure it would work - apart from the "urgent help needed" character of many posts, why would spammers refrain from posting after 30 days?

[jginnane 12]

 

On restriction, I'm not sure it would work - apart from the "urgent help needed" character of many posts, why would spammers refrain from posting after 30 days?

 

There are some very high volume websites, like dailykos,com in the political realm.  Periodically waves of zombie attackers will register en masse, then wait to deploy (and saturate a thread).  A 30-day restriction on posting gives time to evaluate the poster, although it's time-consuming and not foolproof. Sometimes you can filter/block static IP addresses, like the Missouri state GOP headquarters or Chinese attackers.  (Yes, they go there, too... usually to try to reap email addresses then snare people with malware.)

 

The kiddies hawking CZ or sterling silver in a diamond website do it, basically, just because they can.  For these, a registration process incorporating email verification (and CAPTCHA) are probably sufficient to eliminate a fair percentage without blocking legitimate users here.

[Daniel Gogov 0]

I bought the site named two clocks. Everything has been paid and I have not been sent yet for a month. Every week a woman named Amanda tells me wait a week after another one and for 32 days I have not received anything for which I have paid the sum of $ 274.93

[davidelevi 608]

3 hours ago, PatrickSaada said:

It seems so unfortunate for some of us to have undergone such dreaded experiences with the most notable brands. I've even tried checking out quality diamond collections at [likely spam removed] and much to my surprise these guys are really innovative! All I looked forward to were websites that are somewhat proactive in reaching out to their customers. 

You have EVEN tried that? That was indeed a last resort move (sorry - there's so much spam out there that this is the default response to a first-time poster glorifying vendor X or Y). But why don't you tell us a bit more about what you liked from a rough diamond wholesaler's site? And I mean REAL wholesaler - from their website: 

Quote

The company DNA is run off mine rough diamond distribution.

On a monthly basis, a highly specialized team with decades of experience in the rough industry is sourcing, preparing and marketing accurate assortments to its regular customer base.

And curiously you seem to be the founder of that business... posting here as a consumer?

Quote

With currently diverse interest in the diamond mining sector, our founder Patrick Saada acquired his knowledge between 2007 and 2013.

Before you respond to any of this, I would invite you to read the forum rules, particularly with regards to self-promotion

Edited February 22, 2018 by davidelevi
Correct quote