I purchased my fiance's engagement ring from McQueen earlier this year. I had bought her a 1 carat E, VS2 solitaire from the website with a coupon for an extra $100 off. A few days later the ring was delivered by UPS. I was really happy with the quality of the stone but I wanted to get her something a little bigger. I called them and spoke with John. Since I live less than 50 miles from their office, he invited me to come in and browse the selection in person.
The following week I went in. John sat with me and we went through about 20-25 diamonds; he was very patient and taught me a lot about diamonds through the process. Most of the selection was EGL or GIA certified, only a few diamonds were AGS (what I wanted). I ended up getting a very brilliant 1.50 carat F, SI1 with GIA certification (I'll try to attach an image). I promised John not to tell anyone the price- but I'll put it this way, they really took care of me. I left that office with the biggest grin on my face, I couldn't stop smiling for days.