"Got exactly what I wanted at a price no one else could touch, a few hiccups along the way, but all issues resolved in the end"
I do the bulk of my shopping these days online because you can find unbelievable deals, no tax for out of state purchases (as of this writing), and I love to shop at my computer. I have it down to a science, checking out companies on the bbb, researching their reputations, reading the reviews, then analyzing the data for the best purchase possible for me. Anyway why should it be any different for a diamond engagement ring. I had looked at local stores, and their perspective online offerings as well (key, jared, zales). I also looked at many other online stores like blue nile and brilliance. I narrowed down my search to union diamond long before I made the purchase. When it was time my fiancee and I had popped open the site as I explained to her that I could get her a better quality ring online than in any store around here. My favorite when I did the research was the emerald cut diamond. I just thought it was unique, and classy. When I asked my fiancee what type she liked most after viewing them all in union diamonds awesome 3d tool she had picked the same thing! Then I showed her I looked over the specs, I wanted something that at least to the human eye looked flawless and I figured an S2 would suffice, and I wanted it to have no color so we settled on a 1.5 carat s2, f color, with premium cut. Well this is when the customer service comes in. After putting in the order I talked to Tony Rixom about my selection telling him what I wanted, and he didn't hesitate to let me know an s2 in an emerald cut would show visible flaws, it was like buying a Mercedes with a dented door. He told me he would look for another ring that would give me what I wanted for around the same price. Well I went looking as well, changing up my specs looking for a vs2 and spotted one for only a few hundred more than the original. To make things better it was an ideal select cut which when buying an emerald cut is even more important to get the best flashing in the light. We got it in a white gold baguette setting that came with a matching band which made the total carats with band at about 3. My fiancee and I cannot stop looking at this ring. I even purchased a jewelers loop to see if it really was a VS2 myself (which is multiple tiny imperfections that require at least 10x magnification to find) It did have very tiny imperfections that you can't possibly see with the naked eye (4 to be exact) , but due to it being an emerald cut even a non pro with a 30x loop (amazon reviews say it's more like 15x) could find them. We were totally impressed; you can't find anything even close to this in local stores. My fiancee is constantly getting compliments and we really enjoy the ring. We then bought the matching band and ordered a really awesome band for me (yellow gold on the outside with hammered white gold finish in the middle) Based on local stored for the getting similar specs jewelry we could have spend 20K more and not gotten anything that looked even close to as beautiful or impressive. We had an issue when the matching band didn't match the setting (the baguettes just didn't line up) and Tony was quick to have us send them back and within 2 weeks we got her rings back matching perfectly (she even swears the clarity of the setting got better). Anyway 2 very happy customers here. Use this site, their tools, and definitely their customer service. This company doesn't mess around they will get you the rings you want at the best prices you can get for real certified jewelry.
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