10 replies to this topic

[nscdiamond]

Does any one has any experience purchasing from the Natural sapphire Company? i goggled for "The Natural Sapphire Company review" and "The natural sapphire company complaint s" both search terms showed many negative posts and bad things about the way company does business
I also found this web site www.naturalsapphirecompany.com

Edited by nscdiamond, 09 July 2011 - 11:18 PM.

[LaurieH]

Sounds like if a google search turned up some pretty negative results, you might want to head in another direction. What were you looking at from them?

[denverappraiser]

Hmmm. I did a google search for 'the natural sapphire company review' in response to your post and didn't turn up a single negative thing. All I got was a bunch of their own advertising material and a few forum posts about them (mostly positive ones but maybe I missed what you found). They're a large company that's been around a long time and have a substantial history so I'm actually surprised at how little I came across complaining about them. Everyone pisses off someone occasionally after all and one of the useful things to learn by reading some of these complaints is how they handle unhappy customers. It doesn't sound like you've had a bad experience yourself, can you give us a link of what you found in your searching?

[nscdiamond]

Here are the links i found which talk negative about The natural Sapphire Company
Especially image manipulation


[url="http://www.pricescope.com/forum/colored-stones/unscrupulous-scandalous-status-quo-t137658.html"][url]http://www.pricescope.com/forum/colored-stones/unscrupulous-scandalous-status-quo-t137658.html[/url][/url]
[url]http://www.naturalsapphirecompany.com[/url]

[url]http://creditcardforum.com/credit-card-fraud/2592-natural-sapphire-company-credit-card-not-masked.html[/url]
[url]http://www.pricescope.com/forum/colored-stones/question-for-the-natural-sapphire-company-t159500.html[/url]

[nscdiamond]

here are few more

[url="http://www.ripoffreport.com/Search/natural-sapphire-company.aspx"][url]http://www.ripoffreport.com/Search/natural-sapphire-company.aspx[/url][/url]

[nscdiamond]

Sorry for the repeat posts
but this one about The Natural Sapphire Company is interesting
[url="http://www.pricescope.com/forum/colored-stones/the-natural-sapphire-company-www-thenaturalspphirecompany-co-t159281.html"][url]http://www.pricescope.com/forum/colored-stones/the-natural-sapphire-company-www-thenaturalspphirecompany-co-t159281.html[/url][/url]

[denverappraiser]

Entertaining reading.

That's a pretty solid case for image manipulation in their advertising and I agree that that's a fine reason to avoid shopping there. I didn't read all of the posts in the various threads but did they ever respond to the claims (about photoshopping)? If so, what did they say?

Edited by denverappraiser, 10 July 2011 - 07:05 PM.

[nscdiamond]

In pricescope posts The Natural sapphire company CIO Evan Guttman has responded but he seems to be shifting the blame on their employee which is very lame excuse to hide something like this
If you will observe [url="http://www.thenaturalsapphirecompany.com/Sapphires/Star/"][url]http://www.thenaturalsapphirecompany.com/Sapphires/Star/[/url][/url] one can make out the pattern in which images are manipulated

[denverappraiser]

I read at least a couple of the posts by him and it seems to be addressing a completelly unrelated topic about who owns what domains and why someone would be devoting efforts to expose them. That makes for interesting reading but they don't seem to be discussing the issue of using seriously modified and even completely unrelated images to sell things. We're not talking about 'sample' images, a practice that I count as absurd with even moderatly high priced goods, we're talking about ads where the item in the picture is simply NOT of the item being sold or where it's been photoshopped beyond recognition. We're also not talking about a claim few isolated incidents where someone screwed up or even where a former employee has sabotaged something. There are hundreds of examples. It's apparently been going on for years, it's apparently STILL going on, and it's still going on in a big way. Has he addressed THAT? I'm not unsympathetic of his problems with employees/contractors and I hope both sides can work it out, but all of that seems completely unrelated to the issues for consumers. Is the natural sapphire company misrepresenting merchandise in their advertising? A complelling case has been made and the silence of the rebuttal speaks volumes. The're obviously aware of the claims, they're surely aware of the seriousness of them, and they've had YEARS to prepare a response and to at least suspend the practice. None of this has occured and their 'defense', if you can call it that, is completely unrelated.

I"m going to shut up since this is a diamond forum and that's a company that, as far as I can tell, doesn't sell diamonds, but it's a serious enough matter that I think it deserves a bit of space. Problems like this happen in diamond ads as well and it's increasingly common on ebay in particular. Watch out for altered and unrelated images. Just because they've got a pretty picture doesn't mean they have a pretty stone.

[davidelevi]

Unrelated, except for Neil's point about eBay: we recently found someone selling a 0.50 "Fancy Pink" using an image stolen from our site for a 1.62 Faint Pink and a copy of a GIA report belonging to another dealer... so, be careful!

[LaurieH]

davidelevi, on 11 July 2011 - 12:27 PM, said:

Unrelated, except for Neil's point about eBay: we recently found someone selling a 0.50 "Fancy Pink" using an image stolen from our site for a 1.62 Faint Pink and a copy of a GIA report belonging to another dealer... so, be careful!

yikes. that sucks!