11 replies to this topic

[aj7877]

On 7th July, 2008 I bought a yellow gold and sapphire ring from bidz.com. Over the last 12-15 months I have spent over $12,000 with bidz.

After I resold this ring, my customer returned it to me after 2 weeks. The setting had broken & the gem had fallen out. There were no signs of mistreatment. And, this wasn't the first time I've had bidz items returned to me because they had fallen apart in a similar manor. In fact, this has happened at least 8 times.

I asked for a refund or the ring to be repaired, bidz refused because it was outside their 14 day return period. I then replied to their response and received no response. I sent another 2 emails & still received no response. They obviously decided it's easier to ignore me.

I then wrote them a letter and sent it to them. I received a phone call 2-3 weeks after sending the letter. Again, the refund was refused. I even explained that I would no longer buy from them again and still they were happy not to refund my $27!

Now I have forwarded the matter to the Californian ATTORNEY GENERAL. I will post again with a response.

Bidz jewellery is bad quality & bidz have terrible customer service. They don't seem to care if their customers are unhappy. They're just happy to keep selling their crap jewellery with their over -priced recommended retail prices, which are a scam.

My advice is to avoid bidz like the plague. Unless of cause you like poor quality jewellery that falls apart and no option of repair, replacement or refund.

[SATURNMAN1994]

I will never purchase anything from them again.. I bought a mens diamond ring from them. I opened the package up and the ring was completely scratched up and damange. Bidz.com told me that they do not know if they can issue me a refund because of it being damaged. and if they do they will have to take 18 percent to restock.
It was shappy murchandise and they are going to charge me to send it back that is bull

aj7877, on Monday, Nov 3 2008, 08:14 PM, said:

On 7th July, 2008 I bought a yellow gold and sapphire ring from bidz.com. Over the last 12-15 months I have spent over $12,000 with bidz.

After I resold this ring, my customer returned it to me after 2 weeks. The setting had broken & the gem had fallen out. There were no signs of mistreatment. And, this wasn't the first time I've had bidz items returned to me because they had fallen apart in a similar manor. In fact, this has happened at least 8 times.

I asked for a refund or the ring to be repaired, bidz refused because it was outside their 14 day return period. I then replied to their response and received no response. I sent another 2 emails & still received no response. They obviously decided it's easier to ignore me.

I then wrote them a letter and sent it to them. I received a phone call 2-3 weeks after sending the letter. Again, the refund was refused. I even explained that I would no longer buy from them again and still they were happy not to refund my $27!

Now I have forwarded the matter to the Californian ATTORNEY GENERAL. I will post again with a response.

Bidz jewellery is bad quality & bidz have terrible customer service. They don't seem to care if their customers are unhappy. They're just happy to keep selling their crap jewellery with their over -priced recommended retail prices, which are a scam.

My advice is to avoid bidz like the plague. Unless of cause you like poor quality jewellery that falls apart and no option of repair, replacement or refund.

[J'taimeCartier]

I've said it time and again.... a face-to-face, personal relationship with a local jeweler is worth far more than any piece of paper from any online website. Less frustrating too. I cannot believe people actually are buying jewelry with thousands (or even more) of their hard earned money on something sight unseen - a photo is not seeing, my friend.

Would you buy an automobile this way (okay, some Pollyannas do I suppose). Or choose a wife on-line (hmmmm, no comment?)

Get real. You need to inspect your merchandize BEFORE you pay for it. End of discussion.

Terry
AJP (GIA)

Edited by J'taimeCartier, 23 December 2008 - 12:49 PM.

[Bidz]

Dear customer,

Thank you for taking the time to provide feedback about your purchase and we offer our sincere apologies that you were unsatisfied with your experience. We assure you that we treat all customer feedback seriously. As a result of feedback like yours, we have made some changes that will allow our customers like you to return merchandise quickly. As a customer of ours you should feel confident in knowing that all of our items are backed by our 100% money back guarantee. If at any time you receive an item that is not as described you may return the item for a refund in full. Also, we have recently done away with our restocking fee. You can now return an item, for whatever reason it may be and receive a refund in full. This includes services and shipping. We are sorry that it took some trial and error and that you feel you were mistreated. Fortunately by submitting this comment, you have helped us make a change for the better. We sincerely thank you for your input and would like to hear from you regarding this post or any other concerns at improvements@bidz.com.

aj7877, on 03 November 2008 - 05:14 PM, said:

On 7th July, 2008 I bought a yellow gold and sapphire ring from bidz.com. Over the last 12-15 months I have spent over $12,000 with bidz.

After I resold this ring, my customer returned it to me after 2 weeks. The setting had broken & the gem had fallen out. There were no signs of mistreatment. And, this wasn't the first time I've had bidz items returned to me because they had fallen apart in a similar manor. In fact, this has happened at least 8 times.

I asked for a refund or the ring to be repaired, bidz refused because it was outside their 14 day return period. I then replied to their response and received no response. I sent another 2 emails & still received no response. They obviously decided it's easier to ignore me.

I then wrote them a letter and sent it to them. I received a phone call 2-3 weeks after sending the letter. Again, the refund was refused. I even explained that I would no longer buy from them again and still they were happy not to refund my $27!

Now I have forwarded the matter to the Californian ATTORNEY GENERAL. I will post again with a response.

Bidz jewellery is bad quality & bidz have terrible customer service. They don't seem to care if their customers are unhappy. They're just happy to keep selling their crap jewellery with their over -priced recommended retail prices, which are a scam.

My advice is to avoid bidz like the plague. Unless of cause you like poor quality jewellery that falls apart and no option of repair, replacement or refund.

[Bidz]

Dear Customer,

Thank you very much for your feedback. We greatly appreciate your input as it allows us make changes accordingly to make our site and services easier for our users. If you have additional feedback you would like to provide us with, please contact our customer service team. We are more than please to forward your feedback to our management team for review.

Additionally, Bidz.com has undergone various changes, some even being changes of policies. As a customer of ours you should feel confident in knowing that all of our items are backed by our 100%money back guarantee. If at any time you receive an item that is not as described you may return the item for a refund in full. Also, we have recently done away with our restocking fee. You can now return an item, for whatever reason it may be and receive a refund in full. This includes services and shipping.

We hope this information is of use to you. If you have any questions or concerns, please do not hesitate in contacting us. Our customer service team is available to assist you, 24 hours a day 7 days a week.

SATURNMAN1994, on 17 November 2008 - 09:05 PM, said:

I will never purchase anything from them again.. I bought a mens diamond ring from them. I opened the package up and the ring was completely scratched up and damange. Bidz.com told me that they do not know if they can issue me a refund because of it being damaged. and if they do they will have to take 18 percent to restock.
It was shappy murchandise and they are going to charge me to send it back that is bull

aj7877, on Monday, Nov 3 2008, 08:14 PM, said:

On 7th July, 2008 I bought a yellow gold and sapphire ring from bidz.com. Over the last 12-15 months I have spent over $12,000 with bidz.

After I resold this ring, my customer returned it to me after 2 weeks. The setting had broken & the gem had fallen out. There were no signs of mistreatment. And, this wasn't the first time I've had bidz items returned to me because they had fallen apart in a similar manor. In fact, this has happened at least 8 times.

I asked for a refund or the ring to be repaired, bidz refused because it was outside their 14 day return period. I then replied to their response and received no response. I sent another 2 emails & still received no response. They obviously decided it's easier to ignore me.

I then wrote them a letter and sent it to them. I received a phone call 2-3 weeks after sending the letter. Again, the refund was refused. I even explained that I would no longer buy from them again and still they were happy not to refund my $27!

Now I have forwarded the matter to the Californian ATTORNEY GENERAL. I will post again with a response.

Bidz jewellery is bad quality & bidz have terrible customer service. They don't seem to care if their customers are unhappy. They're just happy to keep selling their crap jewellery with their over -priced recommended retail prices, which are a scam.

My advice is to avoid bidz like the plague. Unless of cause you like poor quality jewellery that falls apart and no option of repair, replacement or refund.

[LaurieH]

Dear Bidz,

As a moderator, I'm not entirely sure what to do with your post. You are replying to posts from nearly 3 years ago. While I applaud your apparent efforts to improve your customer service, the fact that it's taken numerous comments like this, presumably in numerous forums and three years to make these changes, I think people who come here to find information and feedback from customers will still be wary of your company.

If there are others with more recent experiences with your company, I hope they will come out of the woodwork--good or bad--and let others know how things went for them. I must say, though, that since you are apparently JUST discovering these posts and replying as if this forum were the customer...mmm...gotta say, I'm personally not impressed. And considering the original poster and others are likely long since gone, there's no way to know if they ever got their satisfaction.

Best of luck anyway.

[Bidz]

Hi Laurie H,



Thank you for giving us some feedback regarding our posts.

We have begun replying to all online comments in an effort to make our company more visible online, encourage customers to contact us directly and introduce many new, improved policies.In many cases, older complaints have been resolved between us and our customer through email. Despite the outcome, we realized it’s important to still reach out and educate other consumers who may be browsing your forum. If anyone has a similar situation or concern, we want them to know we are here for them. That may explain the sudden responses to all complaints we can find online.

We want to let customers know how they can reach us and how policies may have changed from the time the comment was originally posted. We also hope to let customers know that we want their first complaint or concern sent directly to us (and not only to a message board) so that we can make it a priority to work with them to resolve the issue.

LaurieH, on 22 June 2011 - 10:17 AM, said:

Dear Bidz,

As a moderator, I'm not entirely sure what to do with your post. You are replying to posts from nearly 3 years ago. While I applaud your apparent efforts to improve your customer service, the fact that it's taken numerous comments like this, presumably in numerous forums and three years to make these changes, I think people who come here to find information and feedback from customers will still be wary of your company.

If there are others with more recent experiences with your company, I hope they will come out of the woodwork--good or bad--and let others know how things went for them. I must say, though, that since you are apparently JUST discovering these posts and replying as if this forum were the customer...mmm...gotta say, I'm personally not impressed. And considering the original poster and others are likely long since gone, there's no way to know if they ever got their satisfaction.

Best of luck anyway.

[hermann]

I applaud Bidz for stepping up.

Better late than never, IMHO. Besides, it's entirely likely Bidz didn't even know these threads existed, even though they were posted 3+ years ago.

No business is perfect. There's no way every single sale to every single customer will be 100% perfect.
Acknowledging and apologizing for mistakes, proactively making changes to business processes/policies to improve customer satisfaction, and then openly explaining the changes in a transparent and open manner is exactly the right way to respond.

[LaurieH]

True. And I appreciate their reply to my comments. It was just the fact that the posts were addressed as if they were to the original posters (from 3 years ago) that was a little off-putting. Struck me as more mechanical than customer service-y. But, as I said, the thoughtful response WAS appreciated and I hope that they have improved things and continue to do so. I guess any future commentary from customers--good, bad or otherwise--will let us know for sure

[alvina]

i will not buy anything from them.... thanks

[Bidz]

alvina, on 19 July 2011 - 10:57 PM, said:

i will not buy anything from them.... thanks

Dear Customer,
we would like to hear from you if there is a particular reason why. Please share your concern at improvements@bidz.com and we will be pleased to assist you with any issue you might have.

[davidelevi]

I have a strange feeling of deja vu...