5 replies to this topic

[diamondsonfifth.com]

To all retailers out there, do you believe your costumers when they come back a few days before the 30 day refund date and claiming that the reason he is returning the ring is because she said no.

[purpleeagle]

I am not a retailer, but I once returned a ring within the 30 days because the setting didn't make the diamond look the way she wanted it to look. I returned it to the retailer and I tried to buy another ring from them. But the salesperson, kept making up stories and I finally confronted them, and found out the owner didn't want to sell me another ring. I found another online retailer. I bought a better diamond for a lower price with much better customer service.

[denverappraiser]

I think a fair number of them are lying. Most people are wired to be non-confrontational. They are expecting you to put up a fight before they get their money and they feel that they have to give you some sort of an explaination. This one is tough to rebut. It’s much more likely to create an argument if they say that they found a better deal elsewhere or that they changed their mind and decided they want something completely different, or that they jsut want to buy it from someone completely different. If you’ve got a reasonable return policy it doesn’t really make any difference but they still don’t want to get into an argument about it so they use the excuse that they think will produce the least resistance.

Neil

[TheRock]

Whatever the reason, the bottom line is that you have to honor your return policy.

It can be annoying but I tend to believe that a customer is a customer and not just a single sale. Even if they do find a better deal elsewhere, how you handle the return will quite often gain business for you in the long run.

[diamondsonfifth.com]

Sure you have to honor the return policy, i just wanted to hear from other retailers what there experience is with cosutmers that return there ring.

[J'taimeCartier]

No problem. Our return policy is merchandise credit only. So, I still get your money one way or the other. I will continue to give you the best service that I possibly can. After all, you are paying for it.